Consumer Support: 087 805 0530   Business Support: 087 805 0500
Connectivity, hosting, voice, messaging and cloud services

We live in exciting times where our world has never been more digitally connected and with the ever increasing number of internet-capable devices in our home, the need for a high-speed broadband connection to support their usage is essential. With devices such as notebooks or tablets, smart TVs and media players, coupled with fibre broadband, the world is literally at your fingertips.

Search your address below to check feasibility and view packages applicable to your area.

Province Town Suburb Street

Note: Areas listed above is an indication of feasibility. Availability is only confirmed on order placement.

Need Help?
Contact us and one of our friendly agents will help find a solution best suited to your needs or call 087 805 0990.

What can I do with my Fibre Connection?

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Stay connected
Fibre makes communicating with friends and family easier than ever. Our VOIP services saves you money and enable you to make crystal clear local and international voice calls over your fibre connection. Video calls with your loved ones, using applications such as Skype, are now clearer than ever.
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Work from home
A home office with business speed connectivity means faster uploads and downloads , enabling acces to video conferencing, business services in the cloud, or to simply send and receive large files hassle free.
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Be Entertained
Life is too short to continue suffering with buffering, Vox Telecom Fibre provides you uninterrupted access to online HDTV and video content, music streaming, smooth gaming and faster downloads of your favorite HD movies and series.
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Increase security
Connect your existing home security cameras to your fibre broadband connection or use Vox Telecom’s Guardian Eye Lite to monitor your home or property directly via your smart phone or tablet.

what can I do with fibre

Frequently Asked Questions

ADSL runs over existing copper wire infrastructure which is often unreliable, heavily contended and offers average speeds of around 4mbps. Fibre, on the other hand, transmits information as light impulses along flexible glass fibres at incredible speed, allowing users to achieve speeds of up to 1000mbps.

No. Fibre runs completely independently of your traditional voice line.

The fibre line provider (Telkom, Vumatel, Smartvillage/WAN or DFA depending on your suburb) lays fibre outside the boundary walls. The fibre line supplier then needs to run fibre from your boundary wall to inside your home and connect it to a Customer Premises Equipment (CPE) device. The make /model of the CPE device is supplier dependent. Vox Telecom will then install a WAN enabled wireless router – which is provided for free on most of our packages.

This depends on the fibre line provider, some offer one or the other, synchronous or asynchronous, and some offer both options.

Yes you might. This depends on your particular fibre provider, as each has different requirements. Vox Telecom will provide you with the appropriate router/modem for your supplier/suburb.

Wireless speeds are determined by a number of factors:

  • The capabilities of the wireless router used.
  • Overlapping channel interference and
  • The device(s) (such as phones, tablets and laptops) connecting to the router.

No, these are free.

Yes you can, using your Vox Supafone. You will also save up to 30% on your call costs.

Calls are billed on a per-second basis.

Yes, you can link up to 5 additional handsets. They are available for purchase as single units.

Yes, you can port your number to Vox Telecom.

Vox Telecom will provide you with an 087 number.

You receive 1 SIM card but can connect up to 10 SIMS at an additional cost per SIM.

You can adjust the data cap online via the Customer Zone. We give you the first 1Gigabyte (GB) on the house and, should you choose to allocate a higher data cap to your SIM card online, you will be billed for every Megabyte in excess of the 1st gigabyte at 9c/MB.

This is the online portal accessed via https://www.voxtelecom.co.za/ . Customers have access to a range of functions including: Managing accounts, checking usage, purchasing top up packages and retrieving invoices.

Vox Telecom. We have a 24/7/365 Support Centre. They can be contacted telephonically on 087 805 0530 or alternatively via email at help@voxtelecom.co.za .

You may upgrade or downgrade at any time, but please note that the upgrade action may attract a small upgrade fee. Downgrades within contract term will result in a penalty payable. Cancellations on the fibre line are dependent on the contract terms agreed to with Vox Telecom and requires at least one calendar months’ notice.

Your unused Fat Pipe data will roll over monthly and will accumulate to a maximum of six (6) times your base subscription cap. E.g. if you are subscribed to a 100GB product, you can accumulate 600GB unused Fat Pipe data.

Yes, top up packages are available for purchase via the Customer Zone on the Vox Telecom website.

No. No shaping applies, even if you are on an uncapped service.

No, Vox Telecom will invoice you for the fibre line along with the fibre package purchased.

We pride ourselves on technical expertise, innovation and the delivery of competitive high quality products. Our Fibre-to-the-Home offerings include value added services to meet all the basic technology needs for todays “connected” home.

Contact Us

Head Office : +27 (0) 87 805 0000
Consumer Support :  +27 (0) 87 805 0530 
Business Support : +27 (0) 87 805 0500
Fax: +27 (0) 87 805 5500
Email: help@voxtelecom.co.za
Co-ordinates: -26.13623, 28.07039
Address: Rutherford Estate,
1 Scott Street, Waverley, 2090

Vox Telecom Agencies/Stores

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