SMS Services

At Vox, we take service seriously. For our customers who require additional management and assurances in terms of their SMS solutions, we offer the SMS Services Portfolio to ensure your SMS services are maintained to agreed levels. This provides certainty that your business will benefit from both continuity and best practice. The SMS Services Portfolio provides service level agreements (SLAs) and managed sending options, with comprehensive reporting.

How It Works

Benefits

  • Serious about delivery

    With quantifiable reports, you know exactly what service was received and when – supporting return-on-investment (ROI) and peace of mind. We pay you if we don’t deliver.

  • Proactive approach

    With proactive notifications from the managed services team, you will be notified of any problem that arises, often before you even notice there is one.

  • Outsourced skills

    No need to headhunt, train, or pay through the nose for specialist skills – use ours! Our team is trained to manage these products with expertise.

  • Service and support

    We offer defined support parameters in line with our commitment to exceptional service delivery, and you can hold us to account if we don’t deliver.

Frequently Asked Questions

Yes. All the SMS product including SMS Uniserver are offered as cloud products.
Any SMS received by a mobile operator will be charged for even if not delivered.
Yes. If an SLA is taken out 24/7 support is available on all SMS products.
For Enterprise, Vox operates in a corporate environment where pre-paid models are not supported. However, for SMEs pre-paid bundles are available for purchase.

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