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Consumer Support: 087 805 0530   Business Support: 087 805 0500
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Account Queries

Account Queries 087 805 0530 This email address is being protected from spambots. You need JavaScript enabled to view it.

* Need to retrieve a statement/invoice/see an outstanding balance? click here for self-help.

Primary Contact Details

Consumer Support 087 805 0530/9111 This email address is being protected from spambots. You need JavaScript enabled to view it.
Business and Speciality Support 087 805 0500 This email address is being protected from spambots. You need JavaScript enabled to view it.
Compliments    This email address is being protected from spambots. You need JavaScript enabled to view it.

If you are not 100% satisfied with the service you are receiving, you may escalate your request in several ways.

Escalation Contact Details

Customer Experience (Complaints) 087 805 0506 This email address is being protected from spambots. You need JavaScript enabled to view it.

Departmental Operational Managers

Charlotte Venter (Customer Service Operations Manager) 083 654 8216 This email address is being protected from spambots. You need JavaScript enabled to view it.
Sheema Khan (Consumer Operations Manager) 083 446 7755 This email address is being protected from spambots. You need JavaScript enabled to view it.
Shana Theron (Business Operations Manager) 082 837 2976 This email address is being protected from spambots. You need JavaScript enabled to view it.
Pierre Theron (Managed Services Operations Manager) 082 319 1337 This email address is being protected from spambots. You need JavaScript enabled to view it.
Marius Venter (Head of Service Centre) 079 494 8311 This email address is being protected from spambots. You need JavaScript enabled to view it.

Frequently Asked Questions

 
support 24/7

Account Queries

Account Queries 087 805 0530 This email address is being protected from spambots. You need JavaScript enabled to view it.

* Need to retrieve a statement/invoice/see an outstanding balance? click here for self-help.

Primary Contact Details

Consumer Support 087 805 0530/9111 This email address is being protected from spambots. You need JavaScript enabled to view it.
Business and Speciality Support 087 805 0500 This email address is being protected from spambots. You need JavaScript enabled to view it.
Compliments    This email address is being protected from spambots. You need JavaScript enabled to view it.

If you are not 100% satisfied with the service you are receiving, you may escalate your request in several ways.

Escalation Contact Details

Customer Experience (Complaints) 087 805 0506 This email address is being protected from spambots. You need JavaScript enabled to view it.

Departmental Operational Managers

Charlotte Venter (Customer Service Operations Manager) 083 654 8216 This email address is being protected from spambots. You need JavaScript enabled to view it.
Sheema Khan (Consumer Operations Manager) 083 446 7755 This email address is being protected from spambots. You need JavaScript enabled to view it.
Shana Theron (Business Operations Manager) 082 837 2976 This email address is being protected from spambots. You need JavaScript enabled to view it.
Pierre Theron (Managed Services Operations Manager) 082 319 1337 This email address is being protected from spambots. You need JavaScript enabled to view it.
Marius Venter (Head of Service Centre) 079 494 8311 This email address is being protected from spambots. You need JavaScript enabled to view it.

Frequently Asked Questions

Q: How do I retrieve an invoice/statement?

A: Invoices and statements can be retrieved within the customer zone. Log in to the website (using your username and password) and click on invoices or statements

Q: I don’t know my username and/or password?

A: Contact our Service Centre on 087 805 0530 – technical support

Q: Will I be able to view any outstanding balances?

A: Yes. By logging into the customer zones you will be able to see your billing and payment history.

Q: Once I have viewed my invoices/statements/account history and have a query, who do I contact?

A: All our customers have an assigned credit controller. Should you not have their details, please call 087 805 0530 – accounts or mail This email address is being protected from spambots. You need JavaScript enabled to view it.

Q: Who do I contact for general account queries?

A: 087 805 0530 – accounts or email This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

 

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Contact Us

Head Office : +27 (0) 87 805 0000
Consumer Support : +27 (0) 87 805 0530 
Business Support : +27 (0) 87 805 0500
Fax: +27 (0) 87 805 5500
Email: help@voxtelecom.co.za
Co-ordinates: -26.13623, 28.07039
Address: Rutherford Estate,
1 Scott Street, Waverley, 2090

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