YahClick, the satellite broadband service, has awarded its ‘Subscriber Retention Award’ to Vox at the annual YahClick Service Partner Forum in Abu Dhabi, UAE. Vox was recognised for its ability to retain the highest number of customers as a result of its excellent support with in-country technical, operational and customer care.
Vox launched its YahClick satellite broadband service in mid-2012, bringing fast, reliable and affordable broadband to home-users and businesses across the country. This has today resulted in a loyal YahClick customer base with an average customer subscription period longer than the industry standard.
Commenting on the award, Yahsat’s Chief Commercial Officer, Farhad Khan, said: “I would like to thank Vox for consistently taking the initiative to go above and beyond what is required to support YahClick’s growth in South Africa. This award is testament to Vox’s work and dedication in delivering service excellence to our users in South Africa, many of whom are often in hard to reach and rural locations.”
“With the upcoming launch of our third satellite, Al Yah 3, later this year, we are looking forward to providing further capacity to the South African market. The newest addition to our satellite fleet extends our reach to over 600 million users across our footprint and covers more than 60% of the population in Africa,” he added.
Jacques Visser, senior product manager at Vox, said, “Yahsat is a great partner and the Yahclick product complements the Vox product suite well. Yahclick was a real game changer for connectivity in rural South Africa by connecting thousands of customers all over the country. Yahclick provides a solid platform from where we can offer access to the internet and value added services”.
Vox was one of six international service partner award winners at the YahClick Service Partner Forum. Award nominations were sought from within YahClick and were carefully reviewed by an evaluation committee for the final selection.